FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client. We have tried to answer the most common questions. Feel free to message us if there's anything we missed.
Products
Below are some common questions about our products
Can the shroud be used on spotting scopes?
Yes! Actually it can be affixed to binoculars and spotting scopes. The universal banded toggle buttons allow for both.
How wide of binoculars will this fit?
The shroud is secured by an elastic band and toggle type buttons. The elastic will stretch to about 14 1/2 inches in circumference.
Can I use this for your rifle?
While it can be used as a drape for a rifle, we cannot recommend you affix the drape to the guns scope as this would pose a safety concern.
What are the shrouds made out of?
Our shrouds are made of 100% polyester. Allowing it to double as a heat towel. Also, allowing breathability and temperature regulation.
How big is the binocular pocket for the folding case design?
The pocked case is 9.5 inches by 10.5 inches. The pocked is gusseted: 1 inch deep.
How big the the shroud?
The shroud is approximately 34 inches tall by 34 inches wide.
How do I clean/wash my shroud?
We suggest machine washing on cold with mild laundry detergent. Dry on low.
Avoid washing with other materials to avoid tears or damage to the shrouds fixtures.
If stains persist be sure to test any stain removers in an inconspicuous area first.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
When will my order ship?
We ship all in stock orders with in 1-2 business days.
How long do I have to return an order?
We offer a 30 day refund policy for same condition, unused products. Please see our refund policy here: Refund Policy
How long will my order take to ship?
Shipping lead times are listed at check out for each order. Tracking numbers will also be provided by email with each completed order, once the order is fulfilled/shipped.
Orders and Warranty
Below are some of are common questions about orders
May I order a shroud as a gift?
We are happy to make sure your surprise is not spoiled. Please leave an order note before clicking "Check out"; requesting gift packaging or a specific note you'd like with the gift.
What do I do if there's a mistake on my order?
Ordered the wrong shroud or the wrong amount? Contact us by sending a message on the right, send us a chat, or email us at thearcanegear@gmail.com
Does Arcane Gear have a warranty?
Our shrouds come with a 1 year warranty over defects and workmanship from the date of purchase. This does not cover abuse or damage. We will gladly exchange your defective product for another. Please see: Warranty Details